From the Training Zone article interviewing Stephen Covey of “7 Habits of Highly Effective People” fame:

“The industrial age model is kind of a top-down hierarchal command and control model and it doesn’t develop widespread competency throughout the organisation,” he (Covey) explains. ”The knowledge worker age, which we’re in now, means that you create a culture . . . → Read More: Stephen Covey: On Creating a Knowledge Worker Culture